Digital Channel Manager

Do you want to own and shape the digital storefront across multiple markets, ensuring a seamless, high-quality customer experience every time someone visits the website? In this role, you will be the ultimate owner of the web channel, with real influence over structure, content, governance and commercial performance across markets and languages.

As Digital Channel Manager, you will have end-to-end business ownership of the organization’s web presence. Your mission is to ensure that the digital experience is unified, continuously improving and commercially effective across all markets and language versions. You will define the structure, governance and standards for the web, balancing global consistency with local market needs. This is a role with strong ownership, where you both set direction and ensure execution, from roadmap priorities to execution quality. You will work closely with eCommerce, marketing, content creation, product and local teams, acting as the central point of coordination for all web-related decisions. This role can be based in any of our main offices in Sweden, Finland or Norway.

What makes this role exciting is that you manage our digital channels, like web and apps across markets and languages, you define standards, structure and governance for the digital experience, you influence both strategic direction and operational execution, you drive commercial impact through continuous optimization, and you work at the intersection of CX, content, technology and business.

Key areas of responsibility include acting as the business owner of the web and its commercial development, defining and coordinating global and local web structure and content, prioritizing and owning the roadmap for digital improvements, ensuring consistent execution across all markets and languages, driving strong web governance, standards and best practices, coordinating closely with content creators, product owners and local teams, and overseeing continuous improvement of user experience and commercial performance.

You are structured, confident in ownership, and comfortable making decisions that impact large-scale digital experiences. You enjoy balancing strategic thinking with operational detail and thrive in cross-functional collaboration. We believe you bring experience in web governance, digital content management and multi-market web operations, strong understanding of personalization and customer experience principles, experience working with CMS platforms like Contentful, and experience from Enoro is considered a strong merit. You also have strong decision-making, communication and stakeholder management skills, along with a commercial mindset and understanding of how digital channels drive business impact.

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and a hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally. More information about our culture and benefits can be found here.

For permanent employment with Fortum Sverige AB, you may be assigned a wartime posting within the organization. For further information regarding wartime posting, please refer to the Swedish Civil Defence and Resilience Agency.

Submit your application latest on February 8, 2026, and we start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact hiring manager Mari Silvennoinen at mari.silvennoinen@fortum.com. Contact details to union representatives can be found on the bottom of this page. To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.