Digital User Experience Specialist

Are you an experienced UX Designer with knowledge of process automation? We are now looking for a UX Designer (Temporary) for a fixed-term position of 9 months (from April to Dec 2024) to help develop Business Process Automation (BPA) across the value chains in Nordea.

Nordea’s Advanced Automation team is growing, and we are looking for a UX Designer to join our team. This is a unique chance for you who love challenging problems, want to explore an industry in transformation and want to help shape the next evolution of digital banking experience in the Nordics.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So, bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Welcome to the Business Process Automation team. We are +100 colleagues who add value to Nordea employees and Nordea’s customers by driving the automation of business processes across the bank’s value chains.

As the UX Designer, you will play a valuable role in driving this change. The role will sit in the space between business and technology. The key for you to succeed is therefore strongly linked to your ability to quickly learn and understand our users’ needs and platform (Pega – a low-code platform for AI-powered decisioning and workflow automation) constrains and convert that into a user’s future experience which is intuitive and supports the flow of the business processes.

On a daily basis, you will work on workflow automation projects, designing enterprise banking solutions for complex processes and products in Nordea. While working side by side with other designers, business stakeholders, architects, and developers. We are looking for someone who is curious to work with international teams and think critically to deliver customer experience through empathy.

Projects will range from large scale end-2-end projects covering multiple business areas and external vendors to smaller projects where we fix targeted pain points at speed.

What you’ll be doing:

– Design enterprise UX application for responsive web platform, ensuring the design is capturing the business requirements
– Utilize the standard (Pega) design system and guidelines, ensuring a consistent look & feel. Help the project team in establishing Pega Center of Excellence (CoE)
– Work in close collaboration with design lead, project manager and other stakeholders to help improve ways of working and elevate the value-added aspect of UX to the business
– Stay updated on interaction design trends, tools, and best practices
– Share your views to collaborate and bridge the gap between project teams

The role is based in Helsinki.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you have:

– Passion for all things designs related, with a desire to push the boundaries of design and customer experiences
– Expertise in Interaction Design: You understand the nuances of user interaction design, ensuring every touchpoint is intuitive and user-centric
– Effective communication skills, including presentation skills and ability to explain design decisions
– The ability to be well-organized, independent and a curious self-starter with a proven capacity in enabling and producing high-quality design

A collaborative mindset:
– You are willing to learn and understand the broader landscape, appreciating that your design contributions are pieces of a larger puzzle
– You integrate your work into bigger objectives by embracing collaboration, ensuring alignment and constructive collaboration across projects

Your experience and background:
– 3+ years of digital product design experience (enterprise UX / software could be beneficial)
– Bachelor’s or Master’s degree in art, Design, HCI or a related field
– Experience working with multi-disciplinary teams and digital technologies
– Good understanding of UX and UI design, digital trends
– Ability to create user flows through detailed sitemaps, wireframes and related documentation
– Skills to rapidly iterate designs and prototypes in Figma
– Experience in applying and documenting Design Systems to your work
– Comfortable facilitating meetings and sprints (online & offline)
– Fluent in English (professional level)

If this sounds like you, get in touch!

Next Steps

Submit your application no later than 10/04/2024. For more information, you’re welcome to contact Head of Advance Automation, Thomas Kaiser (thomas.kaiser@nordea.com) tel + 358 50 371 1664 or UX Design Lead, Amar Shaw (amar.shaw@nordea.com) tel + 358 50 567 9381.

For the UX Designer role, our recruitment process consists of three stages: interview for selected candidate with hiring leaders about this role and your expectations, a case-based evaluation, and lastly, an online interview with the Head of Advanced Automation.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.