Digital Channels Manager

Lowell Group is the second largest Credit Service Provider in Europe. We are market leader in the insurance, utility, and financial sectors. Lowell was established in 2004 and our Head Offices are in Leeds and Essen. In total there are 4 500 employees working in 8 countries in 24 locations. Lowell Nordic is a truly Nordic organization that serves clients across borders. We are 1,000 colleagues across 4 countries and 8 office locations. The Nordic governance model enables quality in customer care over country borders and locally. Our Pan-Nordic online service guarantees efficient and transparent service experience.

Lowell aims to be the leader in digital services. We take pride in providing easy-to-use digital services to complement our customer service, building friction-free experiences that enable us to support our customers at all times. Our digital portfolio consists of several different touchpoints, among them our self-service customer portal My Lowell. It is already helping thousands of customers each day but we know we can still do better. Are you ready to join us in building the best digital services in the industry?

About the team

You will be joining a small and ambitious team that is responsible for Lowell’s digital channels in the Nordic markets. The team has all it takes to deliver great digital services – a designer, an architect and developers. In addition to the core team, you’ll be surrounded by a network of talented colleagues from across the organization, all on a mission to build digital services that matter.

We believe small things can make a big difference. Through meticulous focus on customer experience and quality we build services that delight our customers and improve our business. We prioritize quick deliveries, fast feedback loops and learning over sticking to a plan.

About the role

We are looking for a Digital Channels Manager to take care of the smooth development of our digital services, ensuring we spend our time in activities that add value to Lowell as well as its clients and customers. The role goes beyond maintaining the product backlog and facilitating parts of the development process. Together with the rest of the team you will be championing the digital channels development and acting as the face of the team in our organization.

On any given day you might work on tasks such as:
– Craft user stories together with product managers and designers
– Sit down with developers to answer questions and help align business and technology goals
– Organize workshops to discover and shape product requirements
– Gather and analyze data to help in decision making
– Keep an open dialogue with stakeholders and clients across Lowell’s countries about recent developments in digital channels.

About you

The ideal candidate is a multi-skilled generalist that is comfortable working as a liaison between software development, product management and customers. You have good technical acumen and while you are not a developer, you can effectively communicate with the development team. Collaborating effectively with diverse teams is second nature to you as you work closely with specialists from all areas of our business. You can empathize with our customers and understanding their pain points, preferences and behaviors is at the core of your approach.

We expect you to have
– Experience in working as a product owner or product manager, preferably in financial industry
– Excellent verbal and written communication skills and proficiency in English
– Strong analytical skills with the ability to interpret data and make data-driven decisions
– Experience with agile and lean principles and methods.

Ideally you also have
– Experience in working with digital self-service channels
– Experience related to design thinking, service design or UX design
– Experience in leading projects
– Studies in a relevant field.

Other details

You will be based in Turku but most of the work can be done remotely. The job includes frequent travelling in the Nordics.