UX Designer

Nordea’s Customer Experience & Design team is growing and we are looking for a UX Designer to join our team in Helsinki. This is a unique chance for you who love challenging problems, want to explore an industry in transformation and want to help shape the next evolution of digital banking customer experience in the Nordics.

About this opportunity

Welcome to Nordea’s Designer Community, which is spread across four countries and includes all talent – Content, Service, Research, UX, UI Designers, and Creative Technologists – necessary to shape the future of banking today. Working with talented international teams in an agile environment, you’ll play a part in designing top-notch banking solutions to serve our customers’ continuously evolving needs. Inside Nordea, we add value by working at the forefront of intuitive, innovative and beautiful products that enable our customers to focus on what matters the most.

We work across projects that affect nearly all our customers, from retail to business banking, web, mobile and chatbots. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions.

The role is based in Helsinki and follows a hybrid working model. This is a permanent and full-time position.

What you’ll be doing:

On a daily basis, you will work with native mobile and responsive web design projects from concept to development while working side-by-side with other Designers, Developers and Business Stakeholders. We are looking for someone who is curious to work with our product development teams and thinks critically to improve the customer experience through empathy.

You will:
– Design solutions for native mobile and responsive web platforms, ensuring every touchpoint is intuitive, accessible and customer-centric
– Utilise our established design system, ensuring consistent and scalable design solutions
– Pair with User Researchers to draw insights, validate hypotheses and weave customer feedback into interactive designs
– Stay updated on interaction design trends, tools and best practices

Who you are

Collaboration. Ownership. Passion. Courage. These four key values guide us to be at our best. We imagine you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when difficult – and committed to empowering others.

To succeed in this role, we believe that you:
– Possess a Curious Mindset: You’re naturally curious about how and why things work, always seeking to learn and explore
– Expertise in Interaction Design: You understand the nuances of user interaction design, ensuring every touchpoint is intuitive and user-centric
– Analytical Thinker: You think critically about user needs, using data and insights to inform your design decisions
– Effective Communicator: You can clearly articulate your design decisions and can present them compellingly to different audiences
– Independent & Proactive: You can manage tasks autonomously but are also an enthusiastic team player, always ready to collaborate and produce high-quality design outcomes
– Customer-Centric: You use customer insights to create and enhance user experiences, emphasising inclusive design and accessibility for all our customers
– Collaborative mindset: You are willing to learn and understand the broader landscape, appreciating that your design contributions are pieces of a larger puzzle. You integrate your work into bigger objectives by embracing collaboration, ensuring alignment and synergy across projects

Your experience and background:
– BA/MA degree in Art, Design, HCI or a related field
– 4+ years of digital product design experience
– Good understanding of interaction-, user experience and interface design
– Ability to manage your own time and projects

If this sounds like you, get in touch!

Next steps

Please note that we will start interviews already before job opening closes, submit your application and portfolio (either as a website mentioned in your application or as an additional attachment) in English as soon as possible, no later than 25/09/2023.

For more information about the position, please contact Experience Director Siina Tanninen (siina.tanninen@nordea.com).

For the UX Designer role, our recruitment process consists of three stages: an assessment of your portfolio and mindset, a case-based evaluation, and lastly, an online interview with the Head of CX & Design. Selected candidates will undergo a background check, including a credit check. At Nordea, we value diversity and believe it enhances our service to customers and communities. We encourage you to apply as your authentic self.